For filing Preliminary and Formal Priced Claims 

Claims Administration:
Email : cargoclaim@vietravelairlines.vn
(Ho Chi Minh - Vietnam)

VTA Cargo is always ready to serve you.

Welcome to the Vietravel Airlines Cargo page, which is available 24/7 - 365 days a year to accept your preliminary and formal claims.

Our cargo team will evaluate you claim and will advise you about the result of our internal investigation, kindly note that if no complaint is made within the times indicated below, then no action can be brought against VTA Worldwide.

It is totally under unilateral VTA decision to accept or reject the claim.

No.

Claim Type

Description

Time Limit

1

Loss.

Loss of whole consignment.

120 days from the AWB issuing date.

2

Damage.

To consignment whole or in part.

14 days from receiving consignment.

3

Partial Loss.

Loss of part of the consignment.

14 days from receiving consignment.

4

Delay.

To complete consignment or part of it

21 days from the placing date.

5

Pilferage.

To consignment whole or in part

14 days from receiving consignment.

 

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